“There’s always a need to be looking at what you can do better, what you can change. Doesn’t necessarily mean you make that change – but you have to keep asking the question.
“We’ve announced several new members of the senior management team over the last few months, and each time someone new arrives, I’m asked the question: ‘Is that the last piece in the puzzle?’ It isn’t. It never is. We’ll continue to look at recruitment, because perhaps there’s somebody else out there that’s going to make us better.
“I say ‘out there’. It’s important to never forget that we have a lot of talent within the team that we’re consistently trying to develop and bring up through the organisation.
“You look outside because the organisation has to stay dynamic, has to be open to new perspectives, but we need to give the team that’s already here the opportunity to mature, to express itself, to naturally migrate to areas of greater responsibility.”